RICH HAIR AND RICH LASHES
Our Raw Hair and Mink lashes are FINAL SALE due to federal health and sanitation laws. If an exchange is warranted Customers are advised to complete an exchange request. Please contact customer service IMMEDIATELY within 7 days of receiving the product via email at ISHOPRICHCUSTOMERSERVICE@YAHOO.COM. Any exchange request not received within the 7 days of purchase receipt will be disqualified. Once your exchange request have been received One of our Rich Team members will follow up with in 24-48 hours of your request. All exchanges MUST be approved through one of our Rich Team members. Any item that may be considered for exchange cannot be open, worn, cut, combed, bundles may not be taken down, tried on or used. Item must be in original packaging not tampered with.
Exchanges can be sent to ISHOP RICH PO BOX 20323 ATLANTA, GA 30325. We are not responsible for shipping cost on a approved exchange item. We also require a tracking number for all approved exchanged items. We reserve the Right to refuse any exchange.
In the Event that your purchase does not work for you. You can return for a store credit on unused merchandise within 7 business days of purchase. Returns can be sent to ISHOP RICH PO BOX 20323 ATLANTA, GA 30325. If we find any signs of wear or defects on the merchandise we RESERVE THE RIGHT to not accept your return. Customers are responsible for shipping cost on any merchandise approved for exchange. We also request a tracking number for all approved exchanged merchandise items to be emailed to us at ISHOPRICHCUSTOMERSERVICE@YAHOO.COM. Once we receive your merchandise in its original/good condition you will be emailed your store credit information. All tags and labels must be attached. Please note the process for Exchanges may take up 7-14 business days to process in its entirety. Body Suits are final sale and CAN NOT be exchanged . By completing your purchase with us you are agreeing to our full return/exchange policy
ANY CREDIT CARD FRAUD WILL BE PROSECUTED BY TO THE FULLEST EXTENT OF THE LAW.
We us USPS Priority and/ or First Class which takes approximately 2-3 business days.
Due to our Rich Tresses being Raw and Unprocessed Please allow 5-7 business days for processing all HAIR orders as our frontals and closure are handmade and all bundles are co-washed and air-dried. Once processing is completed all 2-3 days to receive merchandise.
ISHOPRICH isn’t responsible for any lost/damage packages.